Privacy Policy

Last updated: 20/10/2026

This policy explains how RAPTOR Athlete Academy Ltd handles personal information collected through this website and enquiries about our services.

1. Who is responsible for your information?

RAPTOR Athlete Academy Ltd, trading as RAPTOR Athlete Academy Ltd, is the data controller. This means the company decides why and how your personal information is used.

Privacy contact: Craig Williams
Email: craig.williams@raptorathleteacademy.co.uk

In this policy, “we”, “us” and “our” refer to the company.

2. Information we collect

When you contact us, we collect the information you provide. This may include:

• Your name and email address.
• Other contact details you choose to provide.
• Your child’s age, sporting interests and training goals.
• Your message and any subsequent correspondence.

Information about a child is normally supplied by their parent or carer. Please only provide information relevant to your enquiry and avoid sending medical information through the general contact form.

Providing enquiry information is voluntary, although we need sufficient contact details to respond.

Technical information processed when you visit our website is explained in section 4.

3. How and why we use your information

Responding to enquiries and planning services

We use enquiry information to answer questions, discuss suitable training options and provide the information you request.

Our lawful basis is legitimate interests: communicating with prospective customers and planning appropriate coaching services. We consider the privacy interests of parents and children when deciding what information is necessary.

Operating and protecting the website

We rely on legitimate interests to maintain a functioning, secure website and address technical problems, where this involves personal information. Any additional analytics or tracking is described in section 4.

Optional email updates

If you choose to receive additional promotional emails, we rely on your consent. You can withdraw this at any time by emailing us or using any unsubscribe option provided. Withdrawing consent does not affect the lawfulness of earlier use.

Sending an enquiry does not automatically subscribe you to ongoing marketing.

Meeting legal obligations

We also use information where necessary to meet legal duties, including handling data protection requests and complaints.

4. Website hosting, analytics and cookies

Our website is built and hosted using IONOS MyWebsite Now.

IONOS provides SiteAnalytics, which collects technical information to help us understand website usage and improve its performance. This includes:

• Pages or files accessed.
• The website from which a visitor arrived.
• Browser type and version.
• Operating system and device type.
• Time of access.
• An anonymised IP address used to determine the location of access.

IONOS states that IP addresses are anonymised immediately after transmission and that the resulting information is processed without identifying individual visitors.

Where personal information is processed for these purposes, we rely on our legitimate interests in operating and improving our website.

5. Who can receive your information?

Information may be processed by service providers that help us operate the website and manage enquiries, including:

IONOS, for website hosting and associated services.

craig.williams@raptorathleteacademy.co.uk, for business email.

We may also disclose relevant information to professional advisers or public authorities where necessary to address a legal matter or meet a legal requirement.

We limit sharing to what is necessary for the relevant purpose. We do not sell personal information.

6. International transfers

I use IONOS MyWebsite Now and IONOS email for RAPTOR Athlete Academy Ltd.

For my website privacy policy, please confirm which countries process personal information through my website, contact form and email, including storage, backups and remote support.

For any processing outside the UK, please confirm the applicable UK adequacy arrangements or other transfer safeguards, and provide a link to the relevant documentation.

7. How long we keep information

Enquiry records: We retain these for six months after an enquiry is closed or the requested follow-up is completed, then securely delete them.

Optional email updates: We retain subscription details until you unsubscribe or the mailing list is discontinued. We may retain a minimal record of an opt-out so that we can respect your preference.

Technical information: Retention periods are stated in section 4.

Where an unresolved complaint, legal claim or legal obligation requires particular records to be kept longer, we retain only the information necessary for that purpose and review it when the matter ends.

8. Protecting your information

We use appropriate technical and organisational measures to protect personal information. Access is limited to people and service providers who need it for the purposes described in this policy.

9. Your rights

Depending on the circumstances, you can ask us to:

• Provide access to your personal information.
• Correct inaccurate or incomplete information.
• Delete information or restrict its use.
• Provide certain information in a portable format.

Your right to object: You can object to processing based on legitimate interests because of your particular circumstances. You can object to direct marketing at any time.

You can also withdraw consent where we rely on it.

These rights belong to children as well as adults. Parents or carers may be able to act on a child’s behalf, depending on the circumstances.

To make a request, email craig.williams@raptorathleteacademy.co.uk. We may need to verify your identity or authority to act. We normally respond within one month and will explain any permitted extension.

10. Questions and complaints

If you have concerns about how we handle personal information, contact Craig Williams at craig.williams@raptorathleteacademy.co.uk or write to our registered office.

We will acknowledge a data protection complaint within 30 days, investigate it and communicate the outcome without undue delay.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO):

Make a complaint to the ICO

11. Information collected when training begins

This policy covers website visits and enquiries. Additional privacy information will be provided before collecting information for participation, such as health details, emergency contacts, performance assessments or athlete photographs and videos.

12. Changes to this policy

We will update this policy when our services or information-handling practices change. The date above shows when it was last updated.